Question 1

How do I get started with Phora AI?

Accepted Answer

Getting started is simple. Sign up at phora.app with your email or Google account, then connect your e-commerce store (Shopify, WooCommerce, or BigCommerce). Once connected, you'll see your products in the dashboard ready for transformation.

Question 2

What's the first transformation I should try?

Accepted Answer

Start with a simple product on a white background. Choose the 'Lifestyle Scene' preset and select a setting like 'Modern Living Room' or 'Outdoor Garden'. Review the preview before approving - you can always try different prompts!

Question 3

Can I use custom prompts?

Accepted Answer

Yes! While presets provide great starting points, you can write custom prompts for unique transformations. Describe the scene, lighting, and mood you want. Any credit pack unlocks reference images for even more control.

Question 4

What are presets?

Accepted Answer

Presets are pre-configured prompts optimized for common use cases. They include Lifestyle Scenes, Seasonal Themes, E-commerce Backgrounds, and more. Each preset is fine-tuned by our AI experts to deliver photorealistic results.

Question 5

How does batch processing work?

Accepted Answer

Select multiple products and variants, choose your settings, and process them all at once. The worker queue handles transformations concurrently (default: 3 at a time). You'll see real-time progress in the dashboard.

Question 6

What are the two preset modes (Single vs Multi)?

Accepted Answer

Phora AI offers two preset modes: Single Mode applies the same preset to all selected images at once—ideal for consistent product catalogs. Multi Mode lets you assign different presets to each image individually, with up to 10 presets per image. Toggle between modes using the 'Preset Mode' switch in the editor panel.

Question 7

How does Multi-Preset Mode work?

Accepted Answer

In Multi-Preset Mode: (1) Select your images from the product gallery, (2) Use 'Apply to all' to quickly add a preset to every image, or configure each image individually, (3) Click on any image to add or remove presets—each image shows its assigned presets as badges, (4) Click 'Start Transform' to generate all variations in a single batch. Credits are calculated as the total number of preset × image combinations (e.g., 5 images × 2 presets each = 10 credits).

Question 8

When should I use Multi-Preset Mode?

Accepted Answer

Multi-Preset Mode is ideal for: (1) Seasonal campaigns—create summer, winter, and holiday versions of your products simultaneously, (2) A/B testing—generate multiple scene variations to test which performs best, (3) Multi-channel marketing—create product images optimized for different platforms (website, social media, email), (4) Bulk variant creation—generate diverse lifestyle scenes for your entire catalog in one batch.

Question 9

What are reference images?

Accepted Answer

Reference images (any credit pack) let you upload sample images to guide the AI transformation. Upload up to 5 reference images per job to match specific aesthetics, color palettes, or compositions.

Question 10

How does credit billing work?

Accepted Answer

You get 10 free images on signup. Need more? Buy one-time credit packs: 25 ($15/€14), 75 ($39/€36), or 200 ($99/€91). Need recurring monthly volume or multi-store management? Studio is $199/€185 per month with 500 monthly credits. Each generation costs 1 credit, whether you approve or reject the result.

Question 11

Do credits expire?

Accepted Answer

Credit pack credits never expire, so you can use them whenever you need. Studio credits roll over while your subscription remains active.

Question 12

Can I cancel anytime?

Accepted Answer

Credit packs are one-time purchases, so there's nothing to cancel there. If you're on the Studio plan, you can cancel the subscription and keep any remaining pack credits in your account.

Question 13

Can I get a refund?

Accepted Answer

We offer pro-rata refunds on credit packs within 14 days of purchase. Go to Dashboard > Settings to request a refund on eligible purchases. You'll receive back the value of unused credits. Note: the minimum refund amount is $0.50, and any active jobs must be completed or cancelled before requesting a refund. For help, contact support@phora.app.

Question 14

Why is my transformation failing?

Accepted Answer

Common causes: (1) Image format not supported - use JPEG, PNG, or WebP; (2) Image too large - max 10MB; (3) Rate limit reached - wait 60 seconds; (4) Insufficient credits - check your billing page. Check the job status for specific error details.

Question 15

The AI result doesn't match my prompt

Accepted Answer

Try refining your prompt with more specific details. Use reference images if available on your plan. Avoid conflicting instructions (e.g., 'bright and dark'). Experiment with different presets to find the best starting point.

Question 16

Can I retry a failed job?

Accepted Answer

Yes! Failed jobs can be retried from the Transformations page. We'll use the same prompt and settings. If the failure was due to rate limiting or temporary API issues, retrying usually succeeds.

Question 17

What image formats are supported?

Accepted Answer

Phora AI supports JPEG, PNG, and WebP formats. We recommend using high-quality source images (at least 1000x1000px) for the best transformation results. Generated images maintain the quality and resolution of your original products while adding stunning backgrounds and scenes.

Question 18

How long does processing take?

Accepted Answer

Individual images typically process in 10-30 seconds using advanced AI technology. Batch operations are processed concurrently (up to 3-5 images simultaneously), so transforming 10 images takes about the same time as processing one. Processing time may vary based on image size, complexity, and current system load.

Question 19

How secure is my data?

Accepted Answer

We take security seriously. All data is transmitted over 256-bit SSL/HTTPS, stored securely in encrypted databases, and never shared with third parties. We're fully GDPR-compliant with mandatory data deletion webhooks and follow industry security best practices. Your original product images are never modified or deleted—we only create new versions. Image processing is handled through enterprise-grade secure AI infrastructure.

Question 20

What makes a good source image?

Accepted Answer

Use high-resolution images (1200x1200px or larger) with clear product focus. Simple backgrounds work best. Ensure good lighting and sharp focus on the product. Avoid heavy filters or watermarks.

Question 21

How can I write better prompts?

Accepted Answer

Be specific about scene details (lighting, time of day, environment). Describe the mood and style. Use concrete nouns (e.g., 'marble countertop' vs. 'surface'). Experiment with different aspect ratios for best composition.

Question 22

Should I approve all preview images?

Accepted Answer

No! Previews let you quality-check before uploading to your store. Reject images that don't meet your standards and try again with a different style or prompt. This ensures brand consistency across your catalog.

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